Policies

What To Expect

To Alter Before or After: That Is The Question

Gowns that we predict may stretch might effect the intended final placement of how high up the color comes on ombre pieces.  Very short brides who anticipate cutting off a lot of hem length may want to consider doing at least a rough hemming before. Chiffon gowns sometimes stretch 3-6 inches from original length.  Gowns with crisp tulle tend to shrink approximately 3 inches.  (Softer tulles, meshes, and English Net do not seem to react this way.)  

Multilayer Gowns

It is necessary to remove the tacking threads that bind the layers together, in order to maneuver layers into a vat, sometimes separately.

Gowns with Visible Horsehair Hems
While most plastic elements (sequins, non-glass seed beads) do tend to take color, horsehair trim often does not.  We are happy to offer colored horsehair at an additional cost, but you will need to work with your own tailor to install it.  

More Info in our Fabric Almanac.

Price Estimates

For the sake of project management and to ensure ideal timelines for all our clients, price estimates are guaranteed for only 30 days.  This is to ensure timely delivery for all clients as well as avoid cost increases in labor or materials. If no investment is made before this period, pricing is subject to change.

Swatch Testing

I understand that my gown project is subject to the approval of Renegade Dye Lab staff pending the results of a swatch test.  If no swatch is provided, a tiny sliver may be taken from an inconspicuous seam allowance within the gown's skirt.  A testing fee applies, but no commitment is required until I approve swatch testing results.

Shipping Policy: Return Label Required

Please provide a return label; gown will not gain any additional weight from dyeing.  This assists us with minimizing administrative labor to handle your package and optimizes your shipping investment.  

Production Turnaround

While we work to stock most pigments, supply shortages can effect turnaround time.  When you place your order with investment, we order your pigment.  If a delay is likely, we will work to inform you prior to placing your order.  Once we receive your gown, we begin within one week.  Orders with multiple dips may require a 2-week turnaround.  

Inspection Policy

Upon receiving your gown, we will inspect for any existing damage or discoloration.  You will be notified only if we have a concern.  We retail the right to refuse service if damage is found during inspection prior to our service.

Visual Aid Upload

I have completed the Inspiration Reference Form to communicate both my goal color palette as well as placement (allover, ombre how high up the skirt).

Tax Compliance

Affilates earning in excess of $600 USD in a calendar year will be issued a W-9.  

Liability

Liability for any order shall be limited to no greater than the service purchase price. The Renegade Dye Lab will not be held liable for loss or damage incurred by shipping provider.